At CRAFT ELYA, customer satisfaction is our top priority. We work hard to deliver high-quality products, but if for any reason you are not fully satisfied, we offer a simple and transparent 7-day return and refund policy.

1. Eligibility for Return

• Products can be returned within 7 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

• Customized or personalized products cannot be returned unless they arrive damaged or defective.
• Items that are used, altered, or not in their original condition are not eligible for return.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the refund approval.
• Approved refunds will be initiated within 7 business days to your original payment method.
• Shipping charges are non-refundable. Customers are responsible for return shipping unless the product is defective or incorrectly delivered.
• If we approve your refund, we will process and credit it to your bank account within 5-7 working days

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at craftelyainfo@gmail.com or call us at +91 7688870667. We will arrange a replacement or issue a full refund.

If replacements and exchange are accepted, then It will get delivered to you within 5-7 working days

5. How to Request a Return

To initiate a return, please contact our customer support within 7 days of receiving your order:

• Email: craftelyainfo@gmail.com
• Phone: +91 7688870667

Our team will guide you through the process and provide the return shipping details.