At CRAFT ELYA, we are committed to delivering your products safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website www.craftelya.com.
1. Shipping Coverage
- We currently ship orders across India.
- International shipping may be introduced in the future; updates will be posted on our website.
2. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Customized or personalized products may take additional time (as mentioned on the product page).
3. Delivery Timeline
- Standard delivery within India usually takes 5–7 business days, depending on the destination.
- Remote or rural areas may require additional time.
- Delays caused by courier partners, festivals, strikes, or unforeseen events are beyond our control.
4. Shipping Charges
- Shipping charges are calculated at checkout and may vary depending on product weight, size, and delivery location.
- Free shipping offers (if any) will be mentioned on the website or product page.
5. Tracking Orders
- Once your order is shipped, you will receive an email or SMS with tracking details.
- Customers can track their shipments directly through the courier partner’s website.
6. Damaged or Lost Packages
- If you receive a damaged package, please contact us within 48 hours of delivery with photos of the product and packaging.
- In case of lost shipments, we will work with our courier partners to resolve the issue.
7. Multiple Shipments
- If your order contains multiple products, they may be shipped separately to ensure faster delivery.
8. Contact Us
For questions regarding shipping, please reach out to our customer support:
- Email: craftelyainfo@gmail.com
- Phone: +91 7688870667
- Head Office: Near Gali No. 9, In Front of Gopal Ji THE Silver Tech