Terms & Conditions

Welcome to CRAFT ELYA. By accessing and using our website www.craftelya.com or purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

• These Terms & Conditions apply to all users of our website and customers purchasing from CRAFT ELYA.

• By placing an order, you confirm that you are at least 18 years old or using the website under the supervision of a guardian.

2. Products & Services

• We specialize in home décor, wall hangings, DIY MDF bases, artwork, decals, and personalized signs.

• Product descriptions and images are for reference only. Slight variations in color, design, or texture may occur due to screen settings or handmade craftsmanship.

3. Pricing & Payment

• All prices listed on our website are in INR (₹) and inclusive of applicable taxes, unless stated otherwise.

• We accept secure online payments through trusted payment gateways.

• CRAFT ELYA is not responsible for delays or errors caused by third-party payment processors.

4. Shipping & Delivery

• We deliver across India. Delivery timelines may vary depending on the location and order size.

• Once shipped, customers will receive tracking details via email or SMS.

• We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

5. Return & Refund Policy

• Customers can request a return within 7 days of delivery.

• Refunds will be processed as per our official Refund & Return Policy.

• Customized or personalized products are non-returnable unless damaged or defective.

6. Cancellation Policy

• Orders can be cancelled before dispatch. Once shipped, the order cannot be cancelled.

• Refunds for cancelled orders will be processed within 7 business days.

7. Intellectual Property

• All content on this website—including text, images, graphics, logos, and designs—belongs to CRAFT ELYA and is protected by copyright laws.

• Reproduction, redistribution, or use of our content without permission is strictly prohibited.

8. Limitation of Liability

• CRAFT ELYA shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website.

• All products are meant for decorative purposes only and should be used as intended.

9. Privacy Policy

• By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your information.

10. Governing Law

• These Terms & Conditions shall be governed by and interpreted under the laws of India.

11. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

• Company Name: CRAFT ELYA

• Head Office: Near Gali No. 9, In Front of Gopal Ji THE Silver Tech

• Email: craftelyainfo@gmail.com

• Phone: +91 7688870667

• Website: www.craftelya.com